Pixlar8k Refund Policy

Last updated: September 11, 2026

This policy explains the Pixlar8k 7-day money-back guarantee: what it covers and how to ask for a refund. If you would like to try the service on your own device before you order, you can also ask for a 24-hour free trial on WhatsApp.

1. Seven-day money-back guarantee

Every Pixlar8k subscription comes with an unconditional 7-day money-back guarantee. If you are not satisfied with the service for any reason during the first 7 days of your subscription, you are entitled to a 100% full refund.

The guarantee is unconditional: you do not have to give a reason, prove a technical fault or go through troubleshooting first. If something isn't working, our support team is happy to help, but accepting that help is never a condition for getting your money back.

2. Which plans are covered

The guarantee applies to the Pixlar8k subscription plans for 1 to 5 connections, whichever length you choose (3, 6 or 12 months).

3. How to request a refund

Message our support team on WhatsApp (the button is on our contact page) within the first 7 days of your subscription, and include your order or invoice number.

Never send your full payment-card number.

4. Processing

Refunds are processed back to your original payment method within 24 hours. The time it then takes for the amount to appear on your statement depends on your bank or payment provider.

5. After the first 7 days

The money-back guarantee covers the first 7 days of a subscription. After that, if you have a problem with the service, message us on WhatsApp and our team will help you.

Fees you pay to third parties, such as a player app's activation fee, a device or a VPN, are not paid to Pixlar8k and are not part of a Pixlar8k refund.

6. Digital delivery

Pixlar8k is delivered digitally only: nothing is shipped to you. Once your payment is confirmed, your login details and setup instructions are sent to you, and you install the service yourself with our IPTV setup guide.

7. Mandatory consumer rights

This policy does not limit refund, cancellation or statutory rights that cannot legally be excluded where you live. Where mandatory law gives you stronger protection, that law applies.

8. Contact

For refund help, message our support team on WhatsApp from our contact page.